Documents of the service

GRIM CLIENT SOFTWARE TERMS OF USE

English Translation Notice

This English-language version is provided solely as a convenience translation of the original Polish Terms of Use. The legally binding and controlling version of these Terms is the Polish-language version. In the event of any discrepancy, ambiguity, conflict, or difference in interpretation between the Polish version and this English translation, the Polish-language version shall prevail.

1. General Provisions

1.1.

These Terms set out the rules governing:

• the creation and use of a Grim Client Account;
• the purchase and use of a License for the Software;
• the operation of the licensing system and security mechanisms;
• the use of technical support;
• the submission of complaints and the exercise of User rights;
• the application of blocks and other sanctions in the event of a breach of these Terms.

1.2.

The service provider, seller, and entity granting the License is:

GRM NOWAK WÓJCIK SPÓŁKA JAWNA
ul. Złota 75A/7
00-819 Warsaw, Poland
Tax Identification Number (NIP): 5273197719
REGON: 543573161
KRS: 0001213549

support email: [email protected]
complaints email: [email protected]

hereinafter referred to as the “Owner”.

1.3.

These Terms are made available free of charge on the Website in a form that enables Users to read, save, and reproduce them.

1.4.

The User is required to read these Terms before creating an Account, purchasing a License, downloading, or beginning to use the Software.

1.5.

Creating an Account, purchasing a License, downloading, installing, launching, or using the Software after these Terms have been made available to and accepted by the User confirms that the User:

• has read these Terms;
• understands their contents;
• agrees to comply with them.

1.6.

Merely using the Website without creating an Account or entering into an agreement does not automatically constitute acceptance of the provisions relating to a paid License.

1.7.

Acceptance of these Terms during purchase takes place by selecting the appropriate checkbox before placing an order.

1.8.

These Terms are governed by Polish law, subject to mandatory consumer-protection provisions.

2. Definitions

For the purposes of these Terms, the following terms have the meanings set out below:

2.1. Software

The computer program made available under the name Grim Client, together with its components, user panel, authentication system, licensing server, updates, and related functionalities.

2.2. Website

The website available at grimclient.pl, including its subdomains and related panels.

2.3. Account

An individual User account created within the Grim Client system.

2.4. User

A person using the Website, Account, License, or Software.

2.5. Consumer

A natural person entering into an agreement with the Owner for purposes not directly related to that person’s business or professional activity, as well as any other person entitled to consumer protection under applicable law.

2.6. License

A limited, non-exclusive, and non-transferable right to use the Software in accordance with these Terms and the variant selected during purchase.

2.7. HWID

A technical device identifier generated on the basis of selected hardware or system characteristics and used to assign the License to one device.

2.8. HWID Reset

An operation allowing the existing assignment of the License to a device to be removed and the License to be assigned to a different HWID in accordance with these Terms.

2.9. Blacklist

An internal security blocklist used to prevent further use of the Software by Accounts, devices, or persons subject to a permanent block.

2.10. Serious Breach

An intentional, material, repeated, or security-threatening breach of these Terms, including in particular cracking, bypassing security measures, distributing the Software, sharing a License, payment fraud, or acting to the detriment of Grim Client.

2.11. Third-Party Services

Services or systems operated by independent entities, including in particular Minecraft, Microsoft, Mojang, third-party launchers, game servers, anti-cheat systems, Discord, and payment operators.

2.12. Official Channels

The Website, user panel, email addresses in the grimclient.pl domain, and the official Grim Client Discord server.

3. Technical Requirements

3.1.

Use of the Software requires, in particular:

• an active Account;
• a valid and paid License;
• an internet connection;
• the ability to connect to the Grim Client licensing server;
• a supported operating system;
• a supported version of Minecraft;
• a supported version of Java;
• a supported launcher or runtime environment.

3.2.

Current technical requirements and supported environments may be specified on the Website, in the user panel, when downloading the Software, or through Official Channels.

3.3.

The Software may not function properly in environments that are:

• unsupported;
• modified;
• virtualized;
• outdated;
• equipped with software that interferes with the Software or its security mechanisms.

3.4.

Before purchasing, the User should verify that their device meets the requirements stated in the offer.

3.5.

Changes made by third parties to Minecraft, the operating system, Java environment, launcher, drivers, security systems, or anti-cheat systems may temporarily affect compatibility or operation of the Software.

4. User Account

4.1.

The User is required to provide accurate and up-to-date information necessary to create and operate the Account.

4.2.

The Account is intended solely for personal use by its owner.

4.3.

The following are prohibited:

• selling the Account;
• renting the Account;
• transferring the Account to another person;
• sharing the Account among several persons;
• using another User’s Account;
• creating an Account to bypass a block;
• granting a third party access to the License.

4.4.

The User is responsible for maintaining the confidentiality of:

• the password;
• access to the assigned email address;
• 2FA codes;
• backup codes;
• any other data enabling access to the Account.

4.5.

The User should immediately notify support if they suspect:

• takeover of the Account;
• compromise of login credentials;
• an unauthorized change of data;
• unauthorized use of the License.

4.6.

The Owner may temporarily secure an Account where there is reasonable suspicion that it has been taken over or used without authorization.

5. Orders and Conclusion of the Agreement

5.1.

Before placing an order, the User is provided with information concerning at least:

• the selected License variant;
• the License term;
• the price and currency;
• the main features of the Software;
• available payment methods;
• technical requirements or the place where they can be reviewed.

5.2.

To place an order, the User:

• selects a License variant;
• provides the required information;
• accepts these Terms;
• confirms the required consents and declarations;
• places an order that entails an obligation to pay.

5.3.

The agreement concerning the License is concluded after the order has been properly placed, subject to successful payment.

5.4.

The License is activated after the Grim Client system receives confirmation of successful payment from the relevant payment operator.

5.5.

If payment is not confirmed, the order may remain inactive, be cancelled, or expire.

5.6.

The Owner may refuse or suspend fulfilment of an order where:

• payment has not been confirmed;
• the transaction has been declined or flagged as suspicious;
• the order data is incorrect;
• the Account or HWID is on the Blacklist;
• there is reasonable suspicion of fraud;
• the order is intended to bypass a previous block;
• fulfilment of the order would violate the law or third-party rights.

6. Types of Licenses

6.1.

The License is:

• non-exclusive;
• limited;
• non-transferable;
• not assignable to another person;
• intended for the User’s personal use.

6.2.

Purchase of a License does not constitute:

• acquisition of ownership of the Software;
• acquisition of the source code;
• transfer of copyright;
• acquisition of the right to distribute, modify, or resell the Software.

6.3.

A License may be granted:

• for 30 days;
• for 90 days;
• for an indefinite period under the Lifetime variant;
• for another period clearly specified before purchase.

6.4.

The term of a time-limited License begins upon activation unless the offer expressly states otherwise.

6.5.

After a time-limited License expires, the User loses access to the Software unless the License is extended or a new License is purchased.

7. Lifetime License

7.1.

A Lifetime License means a License granted for an indefinite period, with no predetermined expiration date and no recurring subscription fee for the License itself.

7.2.

The term “Lifetime” refers to the absence of a predetermined License expiration date and does not constitute a guarantee of perpetual or indefinite:

• operation of Grim Client;
• operation of licensing servers;
• operation of infrastructure;
• development of the Software;
• provision of updates;
• provision of technical support;
• maintenance of all current features;
• compatibility with future versions of the game;
• compatibility with future launchers, operating systems, Java versions, or anti-cheat systems.

7.3.

A Lifetime License may be used without a predetermined expiration date for as long as the Software and the infrastructure necessary for its operation are maintained by the Owner.

7.4.

The Owner may discontinue development, distribution, or maintenance of the Software, including permanently shutting down the licensing server and other infrastructure, where continued operation of the project becomes:

• impossible;
• excessively difficult;
• unlawful;
• unsafe;
• technically infeasible;
• economically unjustified.

7.5.

Reasons for discontinuing the project may include, in particular:

• changes in law or decisions of authorities;
• material security threats;
• loss of infrastructure or third-party services;
• changes to Minecraft, the Java environment, launchers, or anti-cheat systems;
• inability to technically maintain the Software;
• discontinuation of Grim Client operations;
• cessation of the Owner’s business activity;
• permanent loss of the economic ability to continue maintaining the project;
• events beyond the Owner’s reasonable control.

7.6.

In the event of a planned permanent discontinuation of the Software, the Owner will inform Users within a reasonable period in advance through at least one Official Channel, unless earlier shutdown is required by law, security considerations, or circumstances beyond the Owner’s control.

7.7.

Purchase of a Lifetime License does not constitute the purchase of an interest in the project, a guarantee that business operations will continue, or an obligation on the Owner to maintain infrastructure throughout the User’s lifetime.

7.8.

Nothing in this section limits Consumer rights arising under mandatory provisions of law.

8. Assignment of the License to HWID

8.1.

The License is assigned to an Account and one HWID.

8.2.

At any given time, the License may only be used on the device whose HWID is currently assigned to the Account.

8.3.

Changing the device, operating system, configuration, or material components may result in a change of HWID and require an HWID Reset.

8.4.

A Lifetime License includes two free HWID Resets.

8.5.

The User may use the free HWID Resets at any chosen time while the License remains active and the licensing system remains available.

8.6.

Free HWID Resets:

• are assigned to a specific License;
• may not be transferred to another Account;
• may not be resold;
• may not be exchanged for money;
• do not renew automatically unless the offer states otherwise.

8.7.

After the free HWID Resets have been used, further HWID Resets may be subject to a fee shown before the order is placed.

8.8.

An HWID Reset may not be used to:

• share a License;
• transfer a License to another person;
• bypass a block;
• conceal a breach of these Terms;
• enable multiple persons to use one License.

8.9.

The Owner may temporarily withhold or refuse an HWID Reset where:

• there is an unusual frequency of device changes;
• Account sharing is suspected;
• the Account is subject to a security review;
• HWID manipulation has been detected;
• the Reset would be used to bypass a block;
• the Account or device is on the Blacklist.

8.10.

Concealing, replacing, falsifying, emulating, spoofing, or bypassing the HWID or the mechanism assigning the License to a device is prohibited.

9. Permitted Use

9.1.

The User may:

• download the Software exclusively from an official source;
• install it on the device assigned to the License;
• launch and use its features for personal purposes;
• use support within the scope provided for the relevant License variant.

9.2.

The User does not acquire the right to:

• share Software files;
• create copies intended for third parties;
• sublicense the Software;
• rent or resell access;
• use the License to provide paid access to third parties;
• create unauthorized derivative versions.

9.3.

The Software must be used with due regard to the terms of Third-Party Services.

10. Prohibited Activities

10.1.

It is prohibited to undertake, support, facilitate, organize, finance, advertise, or promote activities that infringe:

• the security of the Software;
• the licensing system;
• the Owner’s intellectual property rights;
• Grim Client infrastructure;
• the rights of other Users;
• the legitimate interests of Grim Client.

10.2.

The following are prohibited in particular:

• cracking the Software;
• bypassing the licensing system, authentication, file integrity checks, HWID, or other security measures;
• creating, obtaining, using, buying, selling, advertising, making available, or distributing cracks, bypasses, loaders, emulators, modified versions, or unlawful copies of the Software;
• offering cracks or unlawful versions on Discord, websites, forums, messaging services, or sales platforms;
• publishing links, invitations, contact details, or offers leading to cracks, unlawful copies, or persons selling them;
• acting as an intermediary in the sale or distribution of cracks;
• providing users of cracks with technical support, instructions, hosting, infrastructure, or tools;
• creating or operating a Discord server, website, channel, group, or community intended for the sale, promotion, or distribution of cracks;
• reverse engineering, decompiling, disassembling, analyzing, or modifying the Software for the purpose of bypassing security measures, unauthorized copying, infringing the Owner’s rights, or creating a crack or a competing product using protected elements of Grim Client;
• intercepting, emulating, falsifying, modifying, or reproducing without authorization any communication with the API or licensing server;
• bypassing integrity-control mechanisms;
• removing or modifying ownership notices, security measures, signatures, identifiers, or integrity elements;
• publishing code, files, tokens, keys, authentication data, or materials obtained through unauthorized analysis;
• selling, sharing, renting, or transferring an Account or License;
• using one License by more than one person;
• activating a License on multiple devices without using the official HWID Reset procedure;
• manipulating, spoofing, or bypassing the HWID;
• creating further Accounts to bypass a block;
• using another person’s data, device, or Account to evade sanctions;
• attacking, scanning, overloading, disrupting, or testing infrastructure without the Owner’s consent;
• exploiting errors in a manner that threatens the system, the Owner, or other Users;
• gaining or attempting to gain unauthorized access to data, the panel, API, servers, or administrative systems;
• impersonating the Owner, support staff, employees, moderators, creators, or Official Channels;
• distributing malware under the Grim Client name or using its brand;
• committing payment fraud;
• any other intentional activity whose purpose or reasonably foreseeable direct result is to enable unauthorized use of the Software, infringe the Owner’s rights, bypass security measures, or materially harm Grim Client.

10.3.

These prohibitions apply regardless of whether the activity is carried out:

• personally;
• through another person;
• through a Discord server;
• through a website;
• through a messaging service;
• through a sales platform;
• for payment or free of charge.

10.4.

Knowingly supporting a breach may include:

• advertising a crack;
• referring customers to a crack seller;
• providing infrastructure;
• acting as an intermediary in payments;
• providing technical support;
• concealing or facilitating crack-related activity.

10.5.

These Terms do not prohibit:

• publishing lawful opinions;
• submitting complaints;
• responsibly reporting bugs or vulnerabilities;
• exercising rights that cannot lawfully be excluded.

11. Security Mechanisms and Logs

11.1.

The Software may use mechanisms designed to:

• verify the validity of a License;
• compare an HWID with the assigned License;
• verify file integrity;
• detect unauthorized changes;
• detect cracking attempts;
• detect attempts to bypass security measures;
• detect License sharing;
• protect Accounts and infrastructure;
• diagnose technical errors.

11.2.

For verification purposes, the Owner may use in particular:

• automatically generated security logs;
• session and activation information;
• hashed HWID identifiers;
• integrity-check results;
• information concerning communication with the licensing server;
• HWID Reset history;
• payment status and transaction history;
• information concerning unusual launch attempts;
• limited information concerning file paths and the installation environment;
• materials provided by other persons;
• publicly available offers, messages, advertisements, and publications;
• other credible information concerning a breach.

11.3.

Technical and security logs constitute the primary material used to detect, analyze, and confirm breaches of these Terms.

11.4.

The Owner may base a decision to block an Account or revoke a License on logs where their content and surrounding circumstances reasonably indicate a breach of these Terms.

11.5.

Logs are reviewed in light of the available circumstances. Where specific information indicates an error, data corruption, or misinterpretation, the Owner may conduct a further review.

11.6.

Automated mechanisms may:

• record events;
• generate alerts;
• reject invalid authentication;
• temporarily restrict access for security reasons.

11.7.

A decision to permanently revoke a License or add a User to the Blacklist is made or approved manually by an authorized person after reviewing the available information.

11.8.

The Owner is not required to disclose to the User:

• source code;
• complete security logs;
• detailed detection methods;
• security-system rules;
• infrastructure security measures;
• data relating to other persons;
• trade secrets;
• information whose disclosure could facilitate bypassing security measures.

11.9.

The User may receive general information concerning the category of breach, provided that disclosure does not jeopardize the security of the Software, the review process, or the rights of other persons.

12. Temporary Security Blocks

12.1.

Where unusual activity, a security threat, or reasonable suspicion of a breach of these Terms is detected, the Owner may immediately impose a temporary security block.

12.2.

A block may cover:

• the Account;
• the License;
• the HWID;
• the ability to download the Software;
• the ability to launch the Software;
• an HWID Reset;
• further purchases;
• access to support.

12.3.

A temporary security block may be imposed before the full review is completed where necessary to protect:

• infrastructure;
• the Software;
• evidence of a breach;
• Accounts of other Users;
• the Owner’s interests.

12.4.

A temporary block does not, by itself, constitute a final determination that a breach occurred.

12.5.

After completing the review, the Owner may:

• restore access;
• maintain the restriction for a specified period;
• revoke the License;
• apply the Blacklist;
• take other action provided for by these Terms or applicable law.

13. Sanctions for Serious Breaches

13.1.

A Serious Breach may result, without prior warning, in:

• permanent revocation of the License;
• permanent blocking of the Account;
• permanent blocking of the HWID;
• loss of unused HWID Resets;
• refusal to provide further services;
• refusal to fulfil future purchases;
• refusal to perform an HWID Reset;
• placement on the Blacklist;
• legal action;
• referral of the matter to competent entities or authorities where there is a lawful basis to do so.

13.2.

Serious Breaches include in particular:

• cracking the Software;
• selling or distributing a crack;
• advertising a crack;
• operating or supporting a Discord server involved in cracks;
• bypassing the licensing system;
• bypassing or spoofing the HWID;
• sharing or selling an Account;
• attacking infrastructure;
• stealing or publishing code, files, or data;
• payment fraud;
• bypassing a previous block;
• intentional and material action to the detriment of Grim Client.

13.3.

When selecting a sanction, the Owner may consider:

• the nature of the breach;
• its scale;
• intent;
• repetition;
• any benefit obtained;
• its impact on security;
• its impact on Grim Client operations;
• previous breaches;
• the User’s cooperation during the review.

13.4.

In cases involving cracking, selling cracks, bypassing security measures, attacking infrastructure, or payment fraud, the Owner may permanently revoke the License and apply the Blacklist without prior warning.

13.5.

Revocation of the License due to a confirmed Serious Breach does not automatically create a right to a refund.

13.6.

Nothing above limits rights that cannot be excluded under mandatory provisions of law.

14. Blacklist

14.1.

The Blacklist is used to prevent:

• renewed use of the Software following a permanent block;
• registration of further Accounts to evade sanctions;
• reuse of a blocked HWID;
• repeated fraud or security breaches.

14.2.

Placement on the Blacklist may result in refusal of:

• activation of the Software;
• use of the Account;
• creation of a new Account;
• an HWID Reset;
• purchase of another License;
• access to support;
• access to Grim Client infrastructure.

14.3.

The Blacklist may include the Account, hashed HWID, and other technical identifiers necessary to enforce the block effectively.

14.4.

The Blacklist is not public.

15. Re-Review of a Block

15.1.

The User may request a further review of a block.

15.2.

The request may be submitted through:

• the official ticket system on the Grim Client Discord server;
• [email protected].

15.3.

The official Discord ticket system is the preferred channel for technical matters and blocks because it generally enables faster communication, easier exchange of technical information, and more efficient clarification of the event.

15.4.

The request should include:

• the Account name;
• the email address assigned to the Account;
• the approximate date of the block;
• a description of the circumstances;
• information or materials indicating a possible error.

15.5.

The Owner may request information necessary to:

• confirm ownership of the Account;
• identify the event;
• verify the technical environment;
• review the logs again.

15.6.

A further review does not require the Owner to disclose complete logs, source code, or detection methods.

15.7.

If the Owner determines that the block was imposed in error, access will be restored to the appropriate extent.

16. Payments and Chargebacks

16.1.

The License is granted on the condition that the full price is successfully paid and remains paid.

16.2.

Initiating a chargeback, reversing a transaction, cancelling a payment, or a payment operator returning funds may result in immediate suspension of the License until the payment status is clarified.

16.3.

Where, as a result of a chargeback or another payment reversal, the Owner:

• does not receive the price;
• loses the price previously received;
• is required to refund the price,

the License may be revoked as unpaid.

16.4.

Knowingly:

• representing properly delivered Software as not delivered;
• providing false information to a payment operator;
• initiating a chargeback to recover funds while retaining access;
• using another person’s payment method without authorization;
• repeatedly disputing valid transactions to obtain a benefit,

constitutes a Serious Breach.

16.5.

A fraudulent or knowingly unfounded chargeback may result in permanent revocation of the License and placement on the Blacklist.

16.6.

This section does not limit the right to:

• report a genuinely unauthorized transaction;
• notify a payment operator of a payment error;
• submit a complaint;
• exercise statutory Consumer rights.

17. Updates and Development of the Software

17.1.

The Software is developed according to the product plan determined by the Owner.

17.2.

The Owner may provide:

• updates;
• bug fixes;
• security patches;
• new features;
• interface changes;
• changes to the authentication system;
• changes to security mechanisms;
• support for subsequent game versions.

17.3.

Purchase of a License does not guarantee:

• addition of a particular feature;
• fulfilment of every announcement;
• implementation of a User suggestion;
• retention of every existing feature;
• support for every future version of Minecraft;
• support for all launchers;
• release of an update by a specified date.

17.4.

Roadmaps, announcements, previews, and information about planned features are informational unless a particular feature has been expressly guaranteed as part of the purchased License variant.

17.5.

The Owner may modify, replace, or remove a feature where justified by:

• a change in law;
• security;
• technical compatibility;
• a change to a Third-Party Service;
• bug fixing;
• redevelopment of the Software;
• protection of the rights of the Owner or other persons.

17.6.

The Owner may require installation of the current version of the Software in order to continue using the licensing server.

17.7.

Nothing in this section limits statutory liability for conformity of the digital product with the agreement.

18. Third-Party Services and Detectability

18.1.

Grim Client interacts with games, launchers, servers, and systems outside the Owner’s control.

18.2.

The Owner does not control:

• Minecraft;
• Microsoft or Mojang;
• third-party launchers;
• server administrators;
• anti-cheat systems;
• terms of Third-Party Services;
• blocks imposed by third parties.

18.3.

The Owner may take measures aimed at maintaining the Software’s operation and reducing its detectability, but does not guarantee:

• complete undetectability;
• undetectability by every anti-cheat system;
• operation on every server;
• avoidance of a game-account ban;
• uninterrupted operation following an update to a Third-Party Service;
• compliance with the rules of every external server.

18.4.

The User acknowledges that use of the Software may result in:

• a warning;
• removal from a server;
• a temporary ban;
• a permanent ban;
• loss of access to a game account or another Third-Party Service.

18.5.

The Owner is not liable for sanctions imposed by third parties as a result of the User’s manner of using the Software, except for liability that cannot be excluded by law.

19. Availability of the Software

19.1.

The Software may require:

• maintenance;
• technical downtime;
• updates;
• infrastructure migration;
• urgent shutdown for security reasons.

19.2.

Where reasonably possible, the Owner will communicate significant planned downtime through Official Channels.

19.3.

Unplanned interruptions may result in particular from:

• failures;
• attacks on infrastructure;
• problems affecting hosting or network providers;
• Third-Party Services;
• force majeure;
• the need to remove an immediate threat;
• events outside the Owner’s control.

19.4.

The Owner does not guarantee completely uninterrupted, error-free, or 100% available operation of the Software.

19.5.

This does not exclude any liability that cannot be limited under applicable law.

20. Right of Withdrawal

20.1.

A Consumer entering into a distance contract has a right of withdrawal in the circumstances and under the rules provided by law.

20.2.

Before delivery of the Software begins, the Consumer may be asked to:

• expressly consent to the delivery of digital content or the provision of a related digital service beginning before expiry of the withdrawal period;
• acknowledge that, once delivery begins, the Consumer will lose the right of withdrawal to the extent provided by law.

20.3.

Where the Consumer:

• has given the required consent;
• has acknowledged the loss of the right of withdrawal;
• has received access to the Software,

the right to withdraw without giving a reason expires to the extent provided by applicable law.

20.4.

Loss of the right of withdrawal does not mean loss of rights relating to lack of conformity of the Software with the agreement.

20.5.

The User may not validly demand a refund solely because:

• the User changed their mind after receiving access;
• the User used the Software and later lost interest in it;
• the User was sanctioned by an external server;
• the Software was detected by an anti-cheat system where undetectability was not guaranteed;
• the User expected a feature that was not included in the offer.

This does not limit statutory Consumer rights.

21. Voluntary Refunds

21.1.

Independently of statutory rights, the Owner may voluntarily grant a refund in the event of a confirmed, material technical problem attributable to Grim Client that could not be resolved despite the User’s cooperation with support.

21.2.

A voluntary-refund decision is made individually on the basis of:

• the nature of the problem;
• diagnostic material;
• the possibility of resolving the problem;
• the User’s cooperation;
• the manner and duration of use of the Software;
• the remaining circumstances of the case.

21.3.

A voluntary refund may be refused where the request is based solely on:

• the User changing their mind;
• subjective expectations not supported by the offer;
• absence of a feature that was not guaranteed;
• a ban on an external server;
• detection by an anti-cheat system;
• use of an unsupported environment;
• failure to meet technical requirements;
• refusal to perform diagnostic steps;
• a breach of these Terms;
• loss of access to an external account;
• the User no longer being interested in the Software.

21.4.

The voluntary refund policy does not limit Consumer rights under applicable law.

22. Complaints

22.1.

The User may submit a complaint concerning:

• the Software;
• the Account;
• the License;
• activation;
• payment;
• performance of the agreement.

22.2.

Complaints may be submitted:

• to [email protected];
• through the official ticket system on the Grim Client Discord server.

22.3.

The official Discord ticket system is preferred for technical issues because it generally enables faster communication and easier exchange of logs, screenshots, and diagnostic information.

22.4.

For formal matters, the User may use [email protected], which enables email correspondence to be retained.

22.5.

Where possible, a complaint should include:

• the Account name;
• the email address assigned to the Account;
• the order number;
• a description of the problem;
• the date on which the problem occurred;
• the technical environment used;
• the requested resolution.

22.6.

Failure to provide information not required by law does not automatically result in rejection of a complaint, but may make it more difficult or time-consuming to determine the cause of the problem.

22.7.

The Owner may ask the User to:

• provide additional information;
• provide screenshots;
• provide logs;
• perform reasonable diagnostic steps;
• verify operation in a supported environment.

22.8.

Consumer complaints are reviewed within the time limits provided by applicable law.

22.9.

The Owner is liable to Consumers for conformity of the digital content or digital service with the agreement to the extent required by law.

22.10.

Where the Software does not conform to the agreement, the Consumer may exercise the remedies provided by applicable law.

23. Technical Support

23.1.

The official ticket system on the Grim Client Discord server is the preferred and generally fastest support channel.

23.2.

Discord facilitates:

• rapid exchange of messages;
• sharing screenshots;
• sharing logs;
• live troubleshooting;
• contact with the person responsible for a particular type of issue.

23.3.

Email support is available at [email protected].

23.4.

Response time may depend on:

• the number of requests;
• the complexity of the issue;
• the need to refer the matter to a developer;
• the completeness of the information provided by the User;
• an outage affecting a larger number of Users.

23.5.

The User should use Official Channels only and should not provide login credentials to persons claiming to be support outside those channels.

24. Liability

24.1.

The Owner is liable for performance of the agreement in accordance with applicable law.

24.2.

To the extent permitted by law, the Owner is not liable for problems resulting exclusively from:

• failure to meet technical requirements;
• use of an unsupported environment;
• unauthorized modifications;
• software installed on the User’s device;
• loss or disclosure of login credentials;
• operation or failure of Third-Party Services;
• a breach of these Terms by the User;
• sanctions imposed by an external server administrator;
• updates to Minecraft, a launcher, Java, the operating system, or an anti-cheat system;
• use of the Software contrary to its intended purpose or provided instructions.

24.3.

The Owner is not liable for content, actions, or decisions of external server administrators or operators of Third-Party Services.

24.4.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

25. Discontinuation of Use and Account Deletion

25.1.

The User may stop using the Software at any time.

25.2.

The User may request deletion of the Account.

25.3.

Deletion of the Account may result in:

• loss of access to the assigned License;
• inability to restore the License;
• loss of unused HWID Resets;
• inability to use the Software.

25.4.

Before deleting the Account, the Owner may ask the User to confirm the decision and may explain its consequences.

25.5.

Certain information may remain stored after Account deletion where necessary to:

• comply with legal obligations;
• meet accounting or tax requirements;
• establish, pursue, or defend claims;
• prevent fraud;
• enforce a permanent block or the Blacklist.

26. Amendments to the Terms

26.1.

The Owner may amend these Terms for valid reasons, including in particular:

• changes in law;
• changes to the Owner’s details;
• changes to payment methods;
• changes to Software functionality;
• introduction of new License variants;
• changes to technical requirements;
• the need to improve security;
• emergence of new forms of abuse;
• infrastructure changes;
• the need to clarify provisions;
• correction of errors or ambiguities.

26.2.

A new version of these Terms may apply from the date specified upon publication to Accounts or agreements created from that date.

26.3.

Users will be informed with appropriate advance notice of amendments materially affecting existing Accounts, active Licenses, or continuously provided services through:

• the Website;
• the user panel;
• email;
• the official Discord server.

26.4.

Continued use of the Software after a properly communicated amendment takes effect means that the new version applies to the extent permitted by law.

26.5.

Where the law requires separate consent to a particular amendment, continued use alone does not replace that consent.

26.6.

Amendments do not deprive Users of acquired rights and do not limit rights arising under mandatory provisions of law.

26.7.

Matters relating to a particular purchase are governed by the version of the Terms in force when the agreement was concluded, subject to lawful later changes relating to continuous services, security, and operation of infrastructure.

27. Governing Law and Disputes

27.1.

These Terms and agreements concluded under them are governed by Polish law.

27.2.

The parties should first seek to resolve disputes amicably.

27.3.

A Consumer may use out-of-court complaint-handling and redress procedures available under applicable law.

27.4.

Disputes with Consumers will be determined by the court having jurisdiction under generally applicable law.

27.5.

For Users who are not Consumers, the court having jurisdiction over the Owner’s registered office may have jurisdiction over disputes.

28. Contact

28.1.

The preferred and generally fastest contact channel for technical matters, Account issues, HWID matters, and blocks is the official ticket system on the Grim Client Discord server.

28.2.

Email contact:

support and general matters: [email protected]
complaints: [email protected]

28.3.

Where possible, the message should be sent from the email address assigned to the Account.

28.4.

The Owner is not responsible for messages sent to unofficial accounts, fake profiles, or persons impersonating support.

29. Final Provisions

29.1.

If any provision of these Terms is found to be invalid or ineffective, this does not automatically affect the validity of the remaining provisions.

29.2.

The applicable provisions of law will apply in place of any invalid or ineffective provision.

29.3.

The Owner’s failure to impose a sanction immediately does not constitute consent to the breach or a waiver of the right to take action later, subject to applicable limitation periods and legal requirements.

29.4.

Section headings are included for convenience and do not independently affect interpretation of these Terms.

29.5.

These Terms are effective from 29 July 2026.